GujRERA complaint: what the register publishes about a Gujarat project, and how to file one

GujRERA publishes complaints as part of each project's record: every complaint filed against a registration appears among its applications, with the complaint number and dates. That makes complaints the cheapest piece of due diligence in Gujarat, and the most misread. This guide shows how to read them before you book, and how to file your own if a promoter breaks the terms you bought on: which form, to whom, at what fee, and where an order can be appealed.

What GujRERA publishes#

A project's page on the GujRERA portal lists its applications: registration, annual compliance, extensions, alterations and complaints. Each complaint row carries a complaint number and its dates. Across the register:

By district, the registrations carrying at least one complaint were 1,261 in Ahmedabad, 953 in Vadodara, 532 in Surat, 435 in Gandhinagar and 286 in Rajkot. Vadodara's figure stands out against its size: 953 of its 2,900 registrations, a third, against just under a quarter in Ahmedabad.

How to read a complaint count#

A complaint is a claim made by a buyer, not a finding against the promoter. Read four things: how many complaints a project carries against how many units it has, how recent they are, whether the same promoter's other projects carry them too, and whether they were disposed of. Ten complaints on a 900-flat project filed during a two-year delay say something different from ten complaints on a 40-flat building filed this year. How to read a builder's record across projects is in how to check a builder's track record.

Filing your own: the two doors#

Think of it as two doors in one building. One leads to the Authority, which decides whether the Act was broken and can order the promoter to act; the other leads to the adjudicating officer, who decides compensation. You may need both.

Under section 18 of the Act, if the promoter fails to hand over by the date in your agreement you can withdraw and claim a refund with interest, or stay and claim interest for every month of delay. How the interest is worked out is in RERA delay interest calculation, and when a promoter pleads force majeure is in force majeure in RERA delay claims.

What to put in the complaint#

A complaint is decided on what it shows, so build it from the filing and your own papers:

• The parties and the project: your name as it appears in the agreement, the promoter entity as registered, and the GujRERA registration number.
• The promise: the agreement's date, its possession date, the carpet area and the price, with the agreement attached.
• What happened: the extension history from the register, the latest quarterly return, and what was handed over or not.
• The money: every payment with its receipt and date.
• The relief: interest for delay or a refund with interest under section 18, the rectification of a defect under section 14, or the handover and conveyance under section 17.

Section 14(3) of the Act gives a buyer five years from possession to report a structural defect or a defect in workmanship, quality or services, which the promoter must put right within 30 days at no charge, and a complaint is the route when that does not happen.

The procedure since 1 January 2026#

GujRERA issued a standard operating procedure for complaints before the Authority and the adjudicating officer as Order No. 113 of 22 November 2025, in force from 1 January 2026 and applying to complaints already pending as well as new ones. It moves service of notice and information about hearing dates online and encourages online filing for faster disposal; an offline route remains.

Hetal and Jignesh read a promoter's complaints#

Names and numbers in this story are illustrative. The promoter of their second shortlist had three projects on GujRERA. Two showed no complaints; the third, a 2018 registration in Gota, showed eleven, all filed in 2022 and 2023, the two years after its completion date passed. Hetal read the extension history beside them: one extension, approved late. Jignesh noted that no complaint had been filed since 2023 and that the project's latest quarterly return showed it complete. They took the list to the sales office and asked one question: what had been settled with those buyers, and how.

The appeal#

Section 44 of the Act allows an appeal to the Gujarat Real Estate Appellate Tribunal within 60 days of receiving an order, and the Tribunal can admit a late appeal for sufficient cause. A promoter appealing must first deposit at least 30 percent of any penalty, or the whole amount ordered to be paid to the buyer. How the same appeal works in Maharashtra is in appealing a MahaRERA order, and when buyers act together, a buyers' association under RERA explains how.

What ReraGenie's free page shows#

ReraGenie's free Gujarat page does not count complaints yet; read them in the project's applications list on the GujRERA portal. What the free page does put in one place is the rest of the timeline a complaint needs: the filed completion date, the original date beside it when an extension moved it, every extension applied for with its dates, how many units are recorded booked, and the latest construction stages. Buyer reports, the project watch and alerts cover MahaRERA projects only for now. Open any project from the Gujarat project list, and read how the regulator works in what is GujRERA. The general mechanics of a RERA complaint, in any state, are in how to file a RERA complaint, and the purchase as a whole in buying a flat in Gujarat.

This article is educational and not legal advice. For a dispute, consult a lawyer who practices before your state's RERA.